Shipping Policy

Shipping Policy

Effective Date: June 2026

At Alpine Chocolates, we are committed to delivering our handcrafted chocolates and gifts in the freshest possible condition. Every order is carefully prepared, packed, and dispatched to ensure it reaches you safely.

1. Delivery Coverage

We currently deliver across all Emirates within the United Arab Emirates (UAE).

For international shipping requests, please contact our customer support team before placing your order to check availability and shipping options.

2. Order Processing

• Orders are processed within 1 business day after payment confirmation.
• Orders received on weekends or UAE public holidays will be processed on the next business day.
• Large corporate or bulk orders may require additional processing time.

3. Delivery Time

Estimated delivery times are as follows:

• Dubai: 1–2 Business Days
• Abu Dhabi: 1–2 Business Days
• Sharjah: 1–2 Business Days
• Ajman, Umm Al Quwain, Ras Al Khaimah & Fujairah: 2–3 Business Days

Delivery times are estimates only and may vary during holidays, festive seasons, extreme weather conditions, or due to circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated automatically during checkout based on your delivery location.

From time to time, Alpine Chocolates may offer free delivery promotions, which will be clearly displayed on our website.

5. Chocolate Care During Transit

Chocolate is sensitive to temperature and environmental conditions. To preserve product quality:

• Products are packed using suitable protective packaging.
• Insulated packaging may be used during warmer months.
• Customers should store chocolates in a cool, dry place immediately after delivery.
• Avoid exposing chocolates to direct sunlight or excessive heat.

6. Delivery Attempts

Please ensure that someone is available at the delivery address to receive the order.

If delivery cannot be completed because the recipient is unavailable or incorrect delivery information has been provided, additional delivery charges may apply for a second delivery attempt.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details, including:

• Recipient's full name
• Complete delivery address
• Mobile phone number
• Building, apartment or villa number where applicable

Alpine Chocolates is not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 24 hours of delivery.

Please include:

• Your order number.
• Clear photographs of the package and products.
• A brief explanation of the issue.

After reviewing the claim, we will arrange a replacement or refund where applicable.

9. Order Tracking

Where available, customers will receive shipping or tracking updates once their order has been dispatched.

10. Delays Beyond Our Control

While we strive to deliver every order on time, Alpine Chocolates shall not be held responsible for delays caused by:

• Adverse weather conditions.
• Public holidays.
• Road closures or traffic congestion.
• Courier service disruptions.
• Government restrictions or other unforeseen events.

11. Contact Us

If you have any questions regarding your shipment or delivery, please contact our customer support team.

Alpine Chocolates
Email: sales@alpinechocolates.ae