Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) - Alpine Chocolates

Where can I buy Alpine Chocolates products?
You can visit our store at Second Floor, Dalma Mall, Abu Dhabi. Our chocolates are also available through our website and select e-commerce platforms.

Where do Alpine Chocolates products come from?
We use premium cocoa from Madagascar, Swiss Alpine milk, and pure cane sugar. All our chocolates are handcrafted in our store in Abu Dhabi.

How do I store Alpine Chocolates products?
Store chocolates in a cool, dry place, away from direct sunlight. Ideal temperature is 18–24°C.

I am unable to access my account, what should I do?
Please contact our support team via email at info@alpinechocolates.com or through our website for assistance.

How do I track my order?
After placing an order, you will receive a tracking link via email or SMS. For any issues, contact our support team.

Do you refund or take returns?
Yes, we accept returns or refunds for defective products. Please contact our support team within 48 hours of receiving your order.

Do you offer gift wrapping?
Yes, we offer gift wrapping services in-store and for online orders. You can select this option during checkout.

Can I customize chocolate orders?
Yes, we offer customization for corporate gifts and special events. Contact us for more details.

Do you ship outside Abu Dhabi?
Currently, we ship within the UAE. For international shipping, please contact our support team.

How do I contact Alpine Chocolates?
You can reach us at info@alpinechocolates.com or visit our store at Second Floor, Dalma Mall, Abu Dhabi, UAE.